Support Packages

Whether you have the need for some adhoc server support or a requirement for dedicated onsite IT personnel, AlpineIT can provide a flexible support package to meet your requirements.

Support options

Pay as you go
Pay for Support as when required

• No monthly financial requirement
• No SLAs
• Suitable for businesses with sporadic IT requirements

Pre-Paid
Pay for a collection of support calls or engineer visits upfront and redeem them as and when required

• Redeem support days as and when required
• Suitable for businesses that generally have more frequent support calls

Monthly Contract
Pay a monthly subscription for a committed number of engineer days per week\month

• A guaranteed number of support days per week\month
• Suitable for business with larger IT infrastructures
• SLAs to ensure your IT systems downtime is minimal

Features Includes

• Remote network management
• On site service and administration
• Remote Diagnostics
• Hardware/Software Installation and Upgrade
• Response Time within 4 hour.

Benefits Includes

• Single point of call
• Increased Uptime resulting in worker productivity
• 4 hour phone response, repair work in 24 hours or less

Peace of Mind from knowing that your computers and network system(s) are properly maintained.